“Nice breakfast. Spacious lobby and nice restaurant inside hotel. Good wi-fi access in room and hotel premises. Friendly and helpful staff. Clean room and easy access to taxi services. Enjoyed the proper tea set to brew local famous tea (complimentary) in room. Foreign currency exchange at front desk. Maps available in English and other languages.”
“The staff were really great and helpful and super friendly. When checked in we had an issue with the rates, as the hotel rates were higher than the bookings (more than the 15% service and tax charge), we showed it to one of the receptionists and they accepted our original rates with no problem or fuss. It was also a Chinese public holiday and Hangzhou was PACKED with people, it was literally impossible to get a taxi, big thanks to Tina the receptionist for helping us every time we needed to get a taxi.”
“nice hotel for Chinese standards, staff were very polite although few spoke English. free bikes provided for exploring the city”
“Looked like a decent breakfast but were up too early to enjoy it. ”
“My wife and I really enjoyed the hotel, the staff were friendly and very helpful. We will happily return for another stay.”
“rooms are nice and comfortable sure it is value for money”
“- the free tea time with cookies in the evening - the hotel rent bikes for just 10Y per day”
“Bed room was very comfortable especially the upgraded one to Executive room. The reception staff was exceptionally helpful. I especially thank to 邵梦露主任 - courteous, helpful and friendly.”
“We liked everything about the Best Western - the staff, the room, the bed, the breakfast, the dinner, the atmosphere, the cost.”
“I can't complain the staff of the hotel, they really tried to be nice and helpful”