City Garden Grand Hotel
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- City Garden Grand Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All further older children or adults are charged PHP 1800 per night for extra beds.
- Any type of extra bed is upon request and needs to be confirmed by management.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- The maximum number of extra beds in a room is 1.
- Free!Up to two children under 12 years stay free of charge when using existing beds.
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Important Notice
- A security deposit in cash per night is required upon check-in. This deposit is fully-refundable upon check-out, subject to any incidental charges incurred during the stay.<br><br>Please present the same credit card used to make a reservation and a government-issued ID bearing the same name and signature when checking in / making payment at the hotel.<br><br>If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:<br>1) Authorization letter with cardholder's signature<br>2) Copy of the cardholder's card (front and back of card with cardholder's signature)<br>3) Copy of the cardholder's government-issued ID<br>Please note that hotel may contact the cardholder for verification purposes.<br><br>Please note that the property does not accept debit cards.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“The service”
“the property is relatively new and close to interesting bars and restaurants. the rooms are big enough and comfortable. beds and pillows are really comfy and if you get a de luxe room, it has a bath tub where you can soak peacefully after a tiring day.”
“Location was great esp during the time we stayed which was new year's eve”
“Staff were number 1. Check in and reception brilliant. Miss Angel was so helpful. Great room and top facilities. Food/restaurant/roomservice was OK. Could be much better however breakfast was very good.”
“Wonderful hotel just a couple of blocks outside of desired area. The rooftop bar/restaurant is incredible. The free breakfast is the best I have ever seen in my extensive SE Asia travels, definitely do not miss it.”
“We had the biggest Suit. 200 m2, They told us to make som extra tings with the room. Because it was a very important meeting. They told us early check in, flowers and champagne. They didn't get us a early check in WE had tasty in small room to 3. No Flowersor Champagne. Dirty, and cold water in the pool”
“Breakfast is great, the Christmas tree made by gingerbread. The Staffs very helpful and very hospitality especially Precious de Castro whom helps us a lot and solve our problem.”
“It is not a 4 Star, it is a five Star Hotel, if I compare to to others in Manila. The breakfast is one of the best you can get in Manila.”
“Wonderful breakfast, very friendly staff and beautiful rooms with a nice view. We really enjoyed our stay and highly recommend this place!”
“Lovely place with large rooms and very pleasant stafff.”