Gran Hotel Monterrey & Spa
Offres
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Gran Hotel Monterrey & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All further older children or adults are charged EUR 30 per night for extra beds.
- All children under 12 years are charged EUR 20 per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- Up to two children under 12 years are charged EUR 20 per night when using existing beds.
- The maximum number of extra beds in a room is 1.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
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Important Notice
- Please note that the surcharges for extra beds for children and adults in Superior and Luxury rooms depend on the meal plan selected. Please contact the property for more information.<br><br>Please note that children younger that 14 years of age are not allowed in the spa.<br><br>To make use of the spa, guests are required to make a reservation.<br><br>Please note half and full board rates don't include drinks.<br><br>Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“beautiful private park, huge space, everything is wonderful”
“Everything about this hotel was perfect and we will definitely stay there again!!!The pool was the best hotel pool ever!”
“Fabulous hotel.We will definitely stay there again.The pool was the best ever.”
“They gave us a room upgrade (as a bonus) upon arrival. Staff was helpful and restaurant food was amazing.”
“Location was fantastic. A few minutes walk to the market and beach.”
“The staff were really helpful. They helped with every question, ensured that before we checked in our luggage was safely stored and we could use the facilities. It was very family friendly and the children loved the pool and the space for sunbeds. Bar staff brilliant and attentive. Food was gorgeous ordered from the bar and the buffet style was clean, lots of choice and fresh.”
“This is far not a 5star hotel (an average 3) Run-down rooms, not as on the pictures.... 5 star rating and you have to pay for the wellness...”
“The food was great, especially breakfasts - lots of variations. Gardens and pool area were very nice. Free towels at the pool. Pool bar with cocktails as well as other beverages. Animation program even for adults at the pool. Underground parking was very welcome as the car wasn't warm inside then. Good location - close to the city center but outside of the city bustle. Kind personnel.”
“The reception staff especially a gentleman called Anwar was very professional and helpful. Our initial family room was disappointing for the price but he helped advice us and we upgraded to a better room which was more suitable for our needs.”
“It was a pleasant stau and the staff were impeccable and extremely warm towards all the guests. The brunch is amazing and we look forward to visiting again very soon. I will like to mention Kim the concierge. He is an outstanding guy. ”