Kowloon Shangri-La
politiques
-
Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
-
Cards accepted at this property
- Kowloon Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
-
Check-in
- From 14:00 hours
-
Check-out
- Until 12:00 hours
-
Children and extra beds
- Free!One child under 2 years stays free of charge in a child's cot/crib.
- All children are welcome.
- The maximum number of children's cots/cribs in a room is 1.
- Free!One child under 12 years stays free of charge when using existing beds.
-
Important Notice
- Please present the same credit card used to guarantee your booking when check in and pay to hotel.<br><br>If you are making payment using another card-holder's credit card, kindly provide the following documents to the hotel prior to your arrival:<br>1) Authorisation letter with card-holder's handwritten signature<br>2) Copy of the card-holder's card (front and back of card with card-holder's signature)<br><br>Please note that hotel may contact the cardholder for verification purposes.<br><br>A smart phone will be provided in every room and suite for guests to use in and outside the hotel during their stay. Complimentary service includes local and international phone calls (to selected countries), high-speed mobile Internet access, speed dial to hotel services, essential travel information, suggestions on travelling around Hong Kong.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
-
Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Concierge very helpful, good check in in club lounge. Evening cocktails very good.”
“Staff were fantastic-friendly and helpful. Horizon Club was a lovely escape from the hustle & bustle of Hong Kong.”
“Actually everything was excellent, especially the view.”
“The best hotel I stayed at during my trip. Brilliant location and the harbour view is simply stunning to which even photos do no justice. Staff really go the extra mile and are incredibly helpful and there is a metro stop almost literally at the doorstep. Very spacious room, considering the space issue in Hong Kong this is great value.”
“I expected a lot from this hotel, and even with all the expectation in place, I was still blown away by the experience. And my wife, who had no idea about the room was even more happy. Kind staff, excellent location, delicious Chardonnay, very nice breakfast, perfect timing of airport pick-up and drop-off, subway next door, excellent tourist info/guidance at the front desk,....The perfect place for a short breakaway from the work-related reality of South Korea! Perfect!”
“This is our first time accommodate at Kowloon Shangri-La with my 13 months baby. The room arrangement is perfect. We surprisingly found a whole pack of baby bath kit has prepared for us. The reception is highly efficient, check in and out is done promptly. The room cleaning is throughout every day.”
“The staff were fantastic, rooms immaculate, the waterway views & overall feel of this hotel is fantastic, upstairs dining, lounge was of good standard, walking distance to railway station, bars and shopping district.”
“The staff were attentive and excellent. The location was fantastic next to the subway and in walking distance to TSS. There was also an over road pass which takes you directly to the promenade right next to the harbour.”
“Everything was wonderful Definitely worth having the horizon upgrade.”
“High qualitySpacious Location CleanComfortable Truly 5 stars”