Lotte Hotel Moscow
politiques
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Billing/invoices
- Official invoices (for tax/billing purposes) are available at this property for business travellers.
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Lotte Hotel Moscow accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 13:00 hours
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Children and extra beds
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- All children are welcome.
- All further older children or adults are charged RUB 2000 per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children under 12 years are charged RUB 2000 per night for extra beds.
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Important Notice
- Full prepayment is required for the booking with a non-refundable rate. The bank card used for the booking should be presented upon arrival to confirm the payment: cardholder’s name should be equal to the guest’s name. In case the cardholder’s name and guest’s name are different the hotel reserves the right to cancel this booking.
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Pets
- Pets are allowed on request. Charges may be applicable.
Ce que les clients le plus aimé
“This is truly one of the best hotels in Moscow. Super friendly staff, very comfortable rooms, superb SPA that is definitely worth visiting and paying big money for. The breakfast is also amazing, very diverse and rich. The neighbourhood is great, lots to see, bars, restaurants, movies, theatres.”
“Excellent, perfect service and very friendly staff, special requests are handled very professionally....”
“Booked the Atrium Suite and at checkin the staff gave the normal room without even informing that they were doing this. Absolutely not accpetable.”
“Staff and breakfasts- this are very extras of the Lotte”
“All-around excellent experience and wonderful hotel - great and friendly staff, clean, conformable and quality rooms, great food and facilities - plus excellent location!”
“-Professional and kind staff, -Clean, -Newer compare to most of the other hotels around.”
“Amazing room! Great view. Beautiful spa and wonderfully helpful staff!”
“appreciated checking me in much earlier for no charge”
“Excellent staff, especially the Concierges, extremely helpful. Highly recommend to take the Chauffeur Service from and to Airport, well worth it! Breakfast was excellent, and included unlimited champagne!! Room was spacious and bed soooooo confortable. Subway 2 min walk, two stations from Kremlin and Red Square. Next to the pediatrian only street, 2 min from Hard Rock Cafe.”
“This hotel was incredible good. I got perfect service from all the staff: Reception, Dinner, Breakfast - all over the place! My next trip to Moscow - this is my hotel :)”