“Staff are very friendly and helpful. They went the extra mile to arrange a transportation for us to the train station”
“The staff went above and beyond by greeting us outside the city gate, helping us find medical help as my travel partner wasn't well. Taking us back to the train station for a cheaper fare than the taxi on the way there.”
“very friendly staff, doing their best to communicate in English. Beautiful old style building with courtyard.”
“Such a friendly staff, they did everything to make us pleased. Perfect location. ”
“Lovely place, with incredibly friendly staff. They did everything to make our stay pleasant including helping with train ticket purchase. The courtyard is beautiful with plants and tables and we enjoyed relaxing in the seating areas in the shade of the trees. It's not the most glamorous place, but the atmosphere and the setting make it superbly relaxing. Definitely a great spot to be recommended.”
“The staff at this hotel are INCREDIBLE! The young girl who checked us in spoke very good English and explained everything about the city and pointed out the points of interest on the map. All of the staff welcomed us each time we came in and were very helpful with booking taxi's etc. The hotel itself is very cute, it has a really nice courtyard & the rooms are spacious with nice details. We look forward to stay here again if we are ever in Pingyao!”
“Hidden gem in the middle of pingyao, very friendly staff.”
“The staff was very friendly and helpful. They speak good English, and they helped us a lot. They can organize some trips in the area of Pingyao. The environment is very nice, quiet, away from the noise of the city. We could rent some bikes for free at the hotel to go to shuanglin temple. The room was clean and quite comfortable.”
“Staff at reception were very friendly and helpful. We could rent two bicycles for free (but that was possibly because it was low season, so don't count on it). Location away from the crowded streets.”
“Very nice place. Quiet (compare to the main street hotel). Clean and well equiped room. Staff very very nice, available, smiling. Good cuisine and cost value. And... very nice cat!!!”