“the beds are comfortable. Towels, Yukata were clean.”
“The hotel is quite good facility, there have many things to do esp sport such as skiing, swimming, and others. The hotel is big, classy, and beautiful. The size of the room is ok, not small like other hotels. I am happy for the room size. Onsen is ok, warm enough.”
“V nice hotel, they offered me upgraded to japanese room with private onsen with extra charge. Room was unbelievable large compare with room in tokyo. Got massage chair and coffee machine. Room and toilet was clean, staff very helpful and professional ”
“Lovely outdoor onsen. Dinner at its restaurant was great. We enjoyed it and their service. Was planning to eat there but I'm sure glad we did. ”
“The location was perfect, across the road from the gondola. The onsen was nice, and the cute owls were everywhere in the decor. There was free bus into town and the staff tried very hard to be helpful, mostly, despite our lack of Japanese.”
“Staff are friendly and very helpful. Hotel is comfortable and very clean. Also services are good.”
“Breakfast was a good selection of Western and Japanese items. The in house onsen also has a sauna. Rooms were comfortable, service was good even though English was limited.”
“スタッフさんの対応が丁寧でした。朝食の雰囲気も種類も豊富で良かったです。売店に置いてある物が食べられるのも良いと思いました。”
“スタッフの対応がフレンドリーですばらしい。特に、子供の急な発熱に対し、迅速に対応してくださった(氷まくらの提供)。”
“禁煙部屋で予約していなかったけれど、部屋の煙草の臭いが気になることを伝えたら、迅速に対応してくれてとてもいい部屋に変更してもらいました。感謝です。スタッフの対応がとてもスマートでよかった。”