“Staff was very helpful when our toilet stopped working.”
“The room was fine, though the shower control was weird.”
“The hotel was clean and the bed was good. When I climbed into the shower and got shampoo on my hair The next morning I realized the water was not getting hot. Cold showers at 6:30 in the morning are a shock. When I took it up with Management and they came to the room they said they would have the Mgr speak with me. They gave me a $25 credit which was a very poor solution. The room should have been free!!”
“The breakfast was adequate, but not up to the best of Best Western's standards.”
“I left my wallet on chair and left hotel, but I got it that was helping of staffs. I really appreciated for all of staffs, working in that hotel.”
“The property was clean and comfortable and rooms were fairly updated. You can tell new management is doing a good job. Friendly staff. Plenty of local restaurants in the area.”
“Beds were comfortable. Rooms were quiet. Everything was nice and clean. Decent breakfast.”
“Beds were quite nice. Breakfast was OK, but not fabulous.”
“Property near VA Hospital and Yale. One a half hour drive from NYC.”
“The cost was the only thing that you liked about this hotel. It was supposed to be a room with two queen beds . They were full sized mattresses. We were too tired to go somewhere else .”