“We were upgraded to a lovely big room when we arrived. The receptionist was very friendly and welcoming. I will definitely stay here again.”
“Fantastic customer service. Wee issue with the booking. (Not hotels fault in any way) but hotel took ownership of resolving issue and did so above expectations and at their expense.”
“Lovely old building dating to 1768. Great location for our needs.”
“Either our good fortune or luck but we were given a room upgrade and ended up with a very arge suite. Bathroom wad extremely well appointee and very big. Bed was spot on for comfort as well.”
“Totally agree with " Highland Heaven" We stayed in the Garden Annex the McBean Suite as well An excellent room that looks over the beautiful grounds.Spacious and well appointed. Staff and Food Excellent. We arrived late and dinner was not a problem Staff very professional”
“Location very attractive. Larger than average room for chain hotel”
“very comfortable room with the largest bathroom i have seen in a hotel. we used the hotel as a base for visiting the highlands. excallent hotel in a quite area of inverness. the walk into the town. is quite long but part of the footpath is alongside the river. Hotel staff are first class, and do everything to make your stay very comfortable.”
“I mentioned to the manager that the mattress in the small, single room I had wasn't comfortable--too soft and a little lumpy. He checked it and replaced it with a new mattress the next day. All staff were very pleasant and helpful.”
“luxury hotel! - an unexpected treat on a work trip”
“Excellent bed. Staff was friendly and went out of their way to help us.”