“Great spa and gym facilities, must be the best or one of the best in the city. Conveniently located in the center.”
“Modern facility, SPA OK. On the other hand, hopeless service, lack of English, SPA included but the service does not know what to do, they told us that towels are available in the sauna and we do not have to take them out of the room. After 20 minutes of searching, it turned out that to have a towel, you have to go through the locker room like a street guy - get another key and then we finally have a towel. Breakfast - it's a misunderstanding, there are 3 sets, from which we can choose one. To drink I took the juice, after drinking I asked for another. Upon check out, it turned out that I had to pay a lot for it. No one is reporting this anywhere. There is no price list - only at check out - it turns out that it is paid and it's paid horendal rates !! For me it's a scam. E-mail inquiries - both on official mail and through booking - do not reply! High quality facility, but the service is the lowest.”
“Good hotel located in the new city of Astana. Nearby it is possible to find any type of restaurant”
“Excellent value for the money. Nice, comfortable room. and a great SPA on 3 floors, with Gym, swimming pool, turkish and Finish sauna etc. Very nice, healthy breakfast which was served until 11.30.”
“Very friendly helpful stuff. English speaking. Near public transport (bus). You can walk into main square. Tasty breakfast. Huge rooms. Wonderful spa area.”
“Hotel was quiet and comfortable and that's the way I like it.”
“The sauna facilities were excellent and the staff took care of us.”
“We arrived very early with night train from Almaty (8am) and we left very early next morning to catch a flight (3:30 am). We really appreciated :- to get the room that was already ready when we arrived- they proposed us to get the breakfast the day we arrived because not possible next day at 3am- no stress to find a taxi at 3:30am with hotel transfer serviceThank you very much.”
“Comfortable rooms, wonderful SPA, nice and helpful employees...”
“- you can enjoy the amazing facilities (Sauna and others) - relatively central to the new city (15 min walking to Xan-Shatir)”