“Fantastic. First time I've spent Christmas on my own and I was feeling quite apprehensive, but I was greeted with open arms and it was like being welcomed home by family... I don't usually like to pick my favourite member of staff, but it has to be the guy who worked in the bar (sorry I forgot to ask your name). He is as suave and urbane as a vintage bourbon,has exemplary customer service skills and is a brilliant listener. I really didn't want to leave but I received two hugs as I got into my taxi. Thank you all for giving me such a wonderful holiday. Forgot to mention the food and accommodation. Loved it all.”
“Good location for Richmond, the Park ,the Thames and the Tube into London. Very friendly and helpful reception. Everything in the room worked and clean and comfortable beds.”
“The room was quite spacious and very comfortable; car parking was available.”
“The hotel is a little tired but its good value for money, especially with such a large pool (one that you can actually do lengths in!).”
“Visiting daughter at university. Low priced hotel with a nice homely atmosphere. Room 30 great room ( some stairs so if you struggle with stairs then avoid ) super cozy, comfy room with corridor & separate bathroom so felt like a little apartment, reception made a nice effort as I’d requested a bigger room. Nice bedding, nice fluffy towels, good quality cotton. Friendly homely hotel, nice staff, would definitely stay again.”
“The location is great same can not be said about hotel.”
“Beds very comfortable. Like the pool and spa facility”
“Really convenient yet quiet location close to public transport, shops, pubs etc. Great pool and spa, good value!”
“First stay was in upper rooms, wifi was perfectly acceptable however second stay was on lower level, 200 series rooms and wifi quality was poor”
“The staff were helpful. Parking was good, as was the location, and for a busy hotel, it was surprisingly quiet.”