Elephant Trunk Hill Hotel
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Elephant Trunk Hill Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Any type of extra bed is upon request and needs to be confirmed by management.
- All further adults are charged CNY 300 per night for extra beds.
- The maximum number of extra beds in a room is 1.
- Children cannot be accommodated at the hotel.
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Important Notice
- Guests are required to show a valid government-issued ID card or passport upon check-in.<br><br>The property offers benefits below:<br>- Free pick-up service from the airport during 08:00 - 22:00 per room per stay. Guests who wish to use the service are kindly requested to inform the property in advance (at least 24 hours in advance and at least 3 days in advance during Chinese public holidays/seasons).<br>- Free daily afternoon tea per person (to be enjoyed during 15:00-18:00 at the book bar or tea bar on the 3rd floor)<br>- A voucher worth of CNY 20 per room per stay (can be enjoyed at Wenxiangge Restaurant, Boyatang Book Bar, Caimingge Tea Bar, Sifangchang KTV or the games room)<br><br>Please not that airport pick-up service during 22:00 - 08:00 will be surcharged.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“The hotel is complexively fine and in a good location. The rooms are clean and the staff we met have a very good english.”
“Everyone was very nice and accommodating. most everyone spoke english at least to some extent. A little sharades was required at times, but it all worked out fine.”
“The staff were very attentive and the rooms were lovely. The shower was a particularly great feature. We were in a busy location and couldn't hear the outside once in our room. The hotel seemed to provide everything we needed. Very clean and modern. ”
“Nice, modern decor of the room and lobby. Clean and warm in the room”
“Room was spacious, lovely big shower and bathroom, afternoon tea in library was nice touch. Hotel very clean. We ate in the restaurant ( it was empty) and it was tasty especially the crispy rice.”
“The location was exellent as well as facilities. Everything is so clean, comfortable, with a small personal touches like smelling candles in a room, tea ceremony, etc. My windows were facing garden and I could open a window having fresh breeze, listening to the birds. At first I was a bit shocked how the hotel looks from outside, but when you get inside - everything surprises you in a good way. And the staff, even though they speak limited English, helped me to organize all my adventures, restaurants, tours. I had a great experience!”
“Excellent location, very nice staff, confortable bed, various fruits and biscuits for the free afternoon tea, a remarkable experience.”
“Very nice and unique rooms. This place has a lot of charm and is convientky located near the action”
“Although not all staff speak English, they are all very helpfull. Hotel also has travel agent counter which helped me to arrange my trips to tourist attractions during my visit. Cafes (tea and book) upstairs have vwry nice ambience.”
“Staff was very friendly, rooms were beautiful and comfortable and the location very convenient.”