Four Points by Sheraton Shenzhou Peninsula Resort
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- GreatwallPeonyJinFour Points by Sheraton Shenzhou Peninsula Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!One child under 12 years stays free of charge when using existing beds.
- Any type of extra bed is upon request and needs to be confirmed by management.
- The maximum number of extra beds in a room is 1.
- All further older children or adults are charged CNY 345 per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Pets are allowed up request. An additional cleaning fee and deposit are required.<br><br>For guests' convenience, the property offers shuttle bus service：<br><br>- Between Sanya Phoenix International Airport and the property<br>- Between Haitang Bay Duty Free Shopping Complex and the property<br>The shuttle service needs to be reserved at least 24 hours in advance at the concierge.<br>Please refer to Four Points by Sheraton Shenzhou Peninsula Resort for shuttle schedule.<br><br>All room rates include the below benefits:<br>- Bicycle rental for 1 hour<br>- Daily use of tennis court for 1 hour. 2 rackets, tennis balls and 2 bottles of mineral water. (Advanced reservation is needed)<br>- 24-hour fitness centre<br>- Access to kid's club
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Pets
- Pets are allowed. Charges may be applicable.
Ce que les clients le plus aimé
“The territory of the hotel is very nice - green and well taken care of. Pools are amazing. I also liked Sheraton spa and the fitness center that "Four Points" guests have access to. Beach is super close to hotel; sunbeds and umbrellas are abundant. Staff - guest services (Blair&Vivian), housekeeping, dining - mostly friendly. Rooms are pretty&clean. "Choco Holidays" provides animation program that is fun. Loved the tennis court”
“酒店位于雷州半岛上 服务人员热情招待客人 因为我们有小宠物香蕉，也得到了客人般的礼遇！令人满意在于细节 Fourpoines完美的体现了这一点！”
“Bon petit déjeuné Chambre spacieuse Literie confortable Plage privée climatisation”
“办理入住过程体验非常差。我们27号到达办理入住的时候，本来定了两间房从27日住到4号退房，但是酒店前台说27日只看到预定了一间，3.1-3.3没有看到任何预定，以及3-4日只看到一间预订。尽管我的订单是分开的，但我所有预定都收到了booking的邮件说酒店已确认。当晚办理入住的前台态度生硬，说要你们自己联系酒店预订部但是他们应该已经下班了，或者自己联系booking，前台这里只是前台其他什么都不知道。作为喜来登旗下的四星级酒店，你们帮助客户解决问题的消极态度让我非常遗憾，作为已经收到所有预定确认的客户，这本来就是酒店和booking之间的问题，为什么还要让客户自己去解决？经与酒店反复沟通后酒店先给27日办理了两间入住。经过折腾以后入住的心情受到很大影响，之后几天电话要求booking跟酒店沟通，逐渐找到了我所有的订单，之后的前台也有帮助。我不知道发生这种事，booking和酒店到底是谁的责任，以前也从来没有过这种情况，总之这次办理入住的体验非常差。”
“安静的私人海滩，沙子很细，酒店各项服务都很好，有免费班车从万宁火车站接送，很方便，由于时间有限没有都享用，以后会再来。”
“Piscines dans le jardin Plage Très belle chambre Bon petit déjeuner Navette au Sheraton à côté”
“相比起三亚，神州半岛是个很安静的地方，适合度假，酒店很大，性价比也不错，感觉俄罗斯客人比中国人还要多。”
“酒店内外环境怡人；员工服务积极热情；配套设施完整，最赞的是网球场对住客每天有免费时间，而且球场维护很好，非常赞！”
“服务人员都非常友好，尤其前台有位神似蒙嘉慧的女士（戴眼镜）笑容可掬，处理问题非常冷静，待人接物也非常得体。早餐品种丰富，水果再多些品种更好。客房非常舒适，海景房体验超棒。谢谢各位的精心服务！”