Heluan
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Heluan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 14:00 - 00:00
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Check-out
- 06:00 - 11:00
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Children and extra beds
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Free!All children under 4 years stay free of charge when using existing beds.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- One child from 2 to 12 years is charged EUR 20 per person per night in an extra bed.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- One older child or adult is charged EUR 29 per person per night in an extra bed.
- All children are welcome.
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Pets
- Pets are allowed on request. Charges may be applicable.
Ce que les clients le plus aimé
“Excellent location! The room was very spacious, great castle like room with beautiful view.”
“The hotel has passed his glory days. Everything is old but clean. There was a big whole in the bathroom wall (probably for previous repairs). The hotel does not have his own reception. Since I arrived at night it was a little bit of a problem to figure things out. The is NO parking at the hotel. That was the big problem, the lie about the parking. They are sending you far away, up and down the hills for parking to anothe hotel. Since I arrived at night this was the second problem ... The night receptionst speacks czech and russian - we understand in a little bit of german that I knew and he understood better than english ... The breackfast is minimal, let s say fair. The staff was nice and they really tried to help with everything. For people that go with car Heluan is a bad choice - for the others, in my opinion is fair if you do not have many demands and expectations.”
“Staff were nice. Location was in the heart of the spa area”
“Nice location close to sprinkles and the centre of town. Place for relaxation and rest. Good breakfast. Friendly and helpful stuff.”
“Nice older building, great location, friendly staff, very large room with high ceilings, very large bathroom, beautiful old original wood floors.”
“We had a very large, airy "superior double room with City view" that was much bigger than expected, and very nicely appointed. Extremely comfortable.”
“Beautiful carpet decorations in the old house. Nice views to the square.”
“The location was excellent, it is very close to the center of all activities and very easy to walk to any store or hiking trail! The breakfast was quite tasty and plentiful. The staff is very nice and helpful. The whole setting is antique-like, which was charming. The rooms and the bathroom were extremely clean! The elevator was a great touch! Overall is a great value for the money. I really liked staying and will definitely go back.”
“The staff there are very kind. Parking lot is just 5 min walking distance. It is very close to some attractions. Really love this little town. ”
“Staff was extremely helpful. I messed up reservation dates but the staff helped us get a room and arranged for secure parking. Made what could have been a disaster a pleasant experience.”