Hotel Eden am Zoo

politiques

• Cancellation/prepayment
  • Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.

• Cards accepted at this property
  • Hotel Eden am Zoo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

• Check-in
  • 15:00 - 22:00

• Check-out
  • 07:00 - 11:30

• Children and extra beds
  • Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
  • All children are welcome.
  • Free!All children under 3 years stay free of charge when using existing beds.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • Free!All children under 2 years stay free of charge for children's cots/cribs.
  • All older children or adults are charged EUR 25 per person per night for extra beds.
  • The maximum number of extra beds in a room is 1.
  • The maximum number of children's cots/cribs in a room is 2.

• Groups
  • When booking more than 4 rooms, different policies and additional supplements may apply.

• Important Notice
  • Please note that breakfast is not available from 23 December 2017 to 14 January 2018.<br><br>If you expect to arrive outside reception opening hours, please inform the hotel in advance, using the contact details found on the booking confirmation.<br><br>Late arrival after 23:00 will be charged at an additional EUR 25 per reservation. Late check-out will be charged at the full daily rate of the given room category.<br><br>If you bring a pet, there is an additional cleaning fee of EUR 10. Please that only one pet is permitted per room. If you expect to travel with more than one pet, please contact Hotel Eden am Zoo directly.<br><br>Please note that guests who do not have Kabel Deutschland compatible products may experience difficulties connecting to the internet.<br><br>Please note that for check-in you need a form of identification (with a photo) as well as the credit card used to make the booking. If the booking is made via a third party, please make this clear in the Special Requests section when making your booking, so that alternative arrangements can be made. If the credit card holder is not present at check-in, the accommodation reserves the right to demand an alternative form of payment. Special requests are subject to availability and may incur a surcharge.<br><br>Please note that there is no lift at the property.

• Pets
  • Pets are allowed. Charges may be applicable.