Hotel Puerta de Bilbao
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Hotel Puerta de Bilbao accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds in a room is 1.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children are welcome.
- All children under 12 years are charged EUR 10 per night for extra beds.
- All further older children or adults are charged EUR 20 per night for extra beds.
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Groups
- When booking more than 7 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note that the swimming pool is only open from 11th of June until 6th September.<br><br>You can use the Special Requests box when booking or contact the property.<br><br>Please note that guests must present the credit card used to make the reservation on arrival. If the cardholder is not present at the time of check-in, a different card will be requested to process the payment. If this was not an option, the property reserves the right to cancel the booking.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Restaurant 1st class. Apart from the distance (15 mins walk to Metro, 15 mins on Metro) to Bilbao centre everything was just fine.”
“1) Locked and secure basement parking. 2) Large comfortable bedroom with especially well equipped bathroom. 3) Well insulated building -- no traffic noise 4) All the staff spoke good English”
“Staff helpful and very friendly felt welcome. Good Breakfast .”
“Nice comfortable large rooms with bath and shower. Good breakfast. Large underground parking directly under the hotel.”
“I liked most the fact that the sheets were changed every day. The bed was very comfortable as well. The room large, air conditioner worked well Receptionists were nice and efficient”
“Swimming pool! Bed was very comfortable. Both shower and bath in the room! Value for money.”
“It is not your fault that the hotel we booked was taken over and therefore policies were changed. The pool was cold and hotel not pet friendly. We stayed during a fiesta and bank holiday and all local restaurant were shut.”
“this is a great hotel. lovely pool - we had it to ourselves. wonderful room - the sofa bed is in a separate room which meant the kids had a room to themselves which gave us lots more space. v nice bathroom. breakfast was amazing. not too far from metro = 10 min walk near to retail outlet. the restaurant menu looked nice. we didnt eat in as we went out to a restaurant called china king in barakaldo which was great. but had they advertised the menu on the website i probably would have booked a table at the hotel restaurant rater than prebooking an external restaurant. we were able to leave our bags at the hotel after we had checked out. on the whole, apart from a stressful time checking in we had a great time. we would love to come here again.”
“AMAZING BREAKFAST!! Beautiful hotel, very nice staff and comfortable beds.”
“Central location and parking underground easy to walk to local shops and staff who also speak English”