“The decor is beautiful and the new rooms are exquisite. The staff were very attentive and friendly and went beyond the call of duty. Dinner at Heston was also fantastic.”
“The hotel is absolutely fabulous in luxuary and style.But lets face it all luxuary hotels are magnificent BUT what makes the Mandarin unique is its staff.They are sensationally brilliant.So if you want to be pampered and spoilt rotten the Mandarin is your hotel..The staff are happy smiley and genuinely interested in your welfare.They are also very discreet and seem to sense your needs before you even think of them xxl came away totally relaxed and re generated THANK YOU XX”
“They are going through renovation and if your lucky you'll get the BIG renovated room but the other were really small and old furniture..”
“Superb staff from door to breakfast house keeping. It was a perfect 5 star experience . The hotel management made my stay very comfortable despite the active renovations being undertaken at the hotel site.”
“The entire stay was excellent, from check in to check out. The staff in the Hotel were very very good and made our stay very enjoyable.”
“1st class best hotel in London will definitely be back xx”
“You did not tell me that they are undergoing a major renovation! The entrance was a construction site ! They claimed you were informed and you have to announce it on time of booking !!! But you did not!!! I think you are the guilty party not them”
“I like the location of the hotel , it was a walking distance from Harrods , Sloan street and Hydepark .”
“The staff were excellent, they were so attentive and really made our stay a very comfortable one.”
“The quality and f service by all staff was first class”