“They made a mistake, but manager came to the room right away and helped our room upgraded.”
“It was clean.Facilities were goodLocation was convinient. Staff was very friendly and helpful.”
“Hotel very clean, delicious and huge breakfast, privacy at top, good located and around 500 mt by walk to subway.”
“Good location, nice comfortable room, good value for money, clean for Chinese standard”
“The Female Nepali Receptionist, was very helpful other than the local guys.”
“Most importantly, Cindy Liu in the reservation department was beyond helpful in making our stay at Mercure Beijing Downtown the best it could be. Thank you Cindy!! =oD The room was absolutely amazing; this will definitely be our go-to hotel for future stay cations and visiting guests. The buffet breakfast was stocked well with both Eastern and Western items. The swimming pool and gym were very suitable. A quick bike ride from the Jiulongshan (Exit B) subway makes this hotel a very convenient stay.”
“Helpfull staff . Prompt check in and check out . Upgraded my room on check in. Most had limited English except front desk but ensured any question I had was addressed . Plenty of friendly security and house keeping . The hotel had some foreign staff doing a international hospitality course connected with the hotel. They went the extra mile to assist me with taxi's and gave accurate advice re nightlife . In particular Rebecca Hilder ( Germany ) and Prawash ( Nepal ). The breakfast was good , fairly standard hotel fair . Good local food within a short walk and subway not too far away ..”
“The location is very good and the overall service is nice.”
“Rooms were quiet with little traffic noise or noise from other guests. Good breakfast. Good hotel for the price.”
“The location was ideal for our intended activities/proximity to friends/proximity to the airport. Great "street food" for breakfast in less than 5 minutes walk. Good size room was excellent for a hotel. Housekeeping staff were happy and willing to smile. We were able to open the window and get fresh air - this was great for us.”