NH Royal Urban Cartagena
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- NH Royal Urban Cartagena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All children are welcome.
- One older child or adult is charged COP 36000 per person per night when using existing beds.
- Free!One child under 10 years stays free of charge when using existing beds.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Reservations for 10 or more rooms are considered group reservations and will have a different cancellation policy than single reservations. The property will contact you to provide further information about this policy.<br><br>As per Colombia´s tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodation plus service). Permit must be shown upon arrival.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Wonderful location. Staff very good. Good breakfast and restaurant”
“There were 2 very nice and professional employees (lady at the reception and waiter). I did not like anything else..”
“Great location in centre of city Wonderful friendly reception staff and porters AMAZING rooftop pool terrace Ten out of ten all round”
“Rooftop pool and view fantastic, location and amenities above average. WI-FI worked! We like the location.”
“The staff were extremely helpful and every time we had a question or needed help they went the extra mile.”
“Location is excellent, near everything you need in Cartagena (restaurants, shops, etc) also very close to the port leaving to the islands. The pool is very nice. Friendly staff and excellent service.”
“Beds were comfy and the hotel was very well located.”
“Really enjoyed our stay here. Clean, comfortable modern rooms and facilities. Good breakfast and very friendly and helpful staff. Roof deck and pool provide spectacular views over the city. Would definitely book here again.”
“Not worth the $$$. The A/C broke. They fixed it. The blinds fell to the floor when I tried to lower them. They did not fix them... just removed them. I had to ask again to have them put back up. The TV would not shut off.... the remote was broken and you could not unplug it from the wall because of the angle that the TV was at. The toilet gurgled so loud at night I had to keep the bathroom door closed. The staff were very friendly... great location, but not worth the money”
“Magnificente view of the Clock Tower and Main square. Friendly and eficcient staff”