Novotel Hamburg City Alster
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Novotel Hamburg City Alster accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds in a room is 2.
- Free!Up to two further children under 16 years stay free of charge when using existing beds.
- The maximum number of children's cots/cribs in a room is 1.
- All children are welcome.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
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Groups
- When booking more than 7 rooms, different policies and additional supplements may apply.
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Important Notice
- Guests booking the family room are required to inform the hotel in advance of the age and the number of the children staying. The hotel cannot guarantee availability to guests who fail to do this.<br><br>Guests who booked the room with the breakfast option can bring up to 2 children (5 or younger) to the breakfast buffet free of charge. Breakfast for children aged 6 to 15 costs EUR 3 per child per day. From 16 years on the breakfast costs EUR 21 per person per day.<br><br>2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.
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Pets
- Pets are allowed. Charges may be applicable.
Ce que les clients le plus aimé
“Sauna and gym open 24/7 yay. Ten minutes walking distance to the very center or subway nearby.Very good breakfast buffet.Generic Novotel chain room.Pretty standard but nice and clean.”
“Perfect hotel, train station just opposite the hotel, clean room, friendly staff.”
“All the staff are friendly,and are allways happy to help.I visited the sauna and steam rooms which where very clean.During the evening I spent some time at the bar,which was very nice and relaxing.Will be staying here again two more times this year.”
“-Most of family rooms have bed and sofa bed which Is very comfortable to family with kids . - location very closed to restaurants and coffee shops , it's in the city center and lake not too far . -Hotel had small kids area to play in the lobby , which my kids loved it and spent time thier .”
“Nice sauna & wellness department. Aussenalster-lake nearby (9km to go around it from the hotel). Subway entrance next to the hotel. Friendly staff. Good breakfast. Bathtub in the bathroom.”
“Better breakfast And our family is 5 person and we ask connected room or at least the same floor but they gave us one room in first and one room in 2nd floor”
“Location and the staff were excellent. I specially liked the breakfast.”
“Nice room, clean and confortable. Good breakfast. Better not to have dinner at the restaurant. For that price you can have much better food in some places nearby.”
“Close to U-Bahn, Quiet, Clean rooms, comfortable bed and A/C. Not too far from local shops/cafés Staff were mostly helpful. Seemed very fresh and new.”
“Room very quiet and breakfast. Service is great. Always available. Proximity to underground station.”