Novotel Maastricht
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Novotel Maastricht accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Free!Up to two children under 3 years stay free of charge for children's cots/cribs.
- The maximum number of children's cots/cribs in a room is 1.
- All children are welcome.
- Free!Up to two children under 12 years stay free of charge for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
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Groups
- When booking more than 7 rooms, different policies and additional supplements may apply.
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Important Notice
- The seasonal outdoor swimming pool is open from 01 May until 01 October each year.<br><br>Please note that the shuttle service operates once every hour and can accommodate a maximum of 7 guests. The shuttle goes to MECC Maastricht and the city center of Maastricht.<br><br>The shuttle is a free one-way service to the centre, guests have to arrange their own return transport by public transport or taxi (EUR 8,50 per ride). During all conferences and events at the MECC, the hotel also provides a return service.<br><br>Please note that kids under 12 years old stay for free in their parents room and get free breakfast.<br><br>Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not travelling along.
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Pets
- Pets are allowed. Charges may be applicable.
Ce que les clients le plus aimé
“The hotel is accessible by Public Transport- Bus, close to Train station - Maastricht. The Room (109) were cosy, warm & Clean. 1 issue I faced was the Shower in the Bath tub was leading the water to drip out which caused the floor to get wet. I had to use the floor towel to wipe the floor later. We got a €5 coupon for not letting our room to be cleaned for a day, which we could use at the Bar! :)”
“Reception and the bar area is quite nice. Room is ok.”
“The staff were extremely accommodating to our requests and requirements.”
“I like the location, the facilities, the lobby, shuttle service, and the technology in the room.”
“Staff were helpful, friendly and efficient. All areas were clean and welcoming with a bar and restaurant. The breakfast was excellent with plenty of choices for all guests and from wherever they came from. Quiet and easy parking and free shuttle to the lovely city of Maastricht.”
“The room, the kidscorner, the swimmingpool Although it wasn't clean, the garden...”
“An excellent hotel is a good location for us. The food is great and our children love the pool and the space outside.”
“overall ,good place to stay on a short trip. but the carpet in the room smell very bad, good cleaning or better still replace it would give the hotel a five star rating”
“Television picture quality was very good, also there was a good selection of channels. The bed was very comfortable and the room quiet. A small outdoor pool was a plus.”
“Breakfast was fine (the usual stuff). Reception and the grounds are in fine condition. Parking is ample.”