“the walls near the heat/a.c. was damaged and very poorly repaired. the vending machine was was 70% empty. the hotel has lost some of its luster.”
“Bed was like a cloud. We meet other family members there also.”
“Very friendly, clean! Access to and from airport!!”
“Best customers service were provided. Resturants and mall closer to the property. It's was a good experience.”
“Rooms are good for some decent rest , Amy the girl behind the desk was extremely helpful ,but they need to do something seriously about the food.”
“I was able to book online at last minute. Night clerk very helpful.”
“All the staff members were very friendly from the driver of the shuttle bus till the room service team.. the room was clean & adequately spacious.”
“Shuttle to IX Centre was very convenient, and driver very courteous. Bed very comfortable.”
“The employees at this property were fabulous! Especially Kayla at the front desk!”
“The eggs were wonderful and the bed and pillows were like a cloud.! We were in Cleveland for a funeral of a long time friend. My roommate is as from California and me from Columbus, we both smoke and when checking in, we were told that all rooms were non-smoking. But, the front desk employee went out of her way to accomodate us, arranging for a room with a balcony. She told us that we could smoke there, which we did gratefully.! We did not smoke at all in the room, only the balcony... At all times!!!!”