Rafayel Hotel & Spa
politiques
-
Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
-
Cards accepted at this property
- Rafayel Hotel & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
-
Check-in
- 14:00 - 00:00
-
Check-out
- 07:00 - 11:00
-
Children and extra beds
- Free!All children under 12 years stay free of charge when using existing beds.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- All children are welcome.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- The maximum number of children's cots/cribs in a room is 2.
-
Groups
- When booking more than 3 rooms, different policies and additional supplements may apply.
-
Important Notice
- Guests are required to show a photo identification and credit or debit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.<br><br>Please note that a deposit of GBP 50 must be paid on arrival by credit or debit card.<br><br>Please note the free shuttle transfers need to be pre-booked. please contact the property in advance regarding the transfers, which are available Monday to Friday, between 07:30 and 22:00, and Saturday and Sunday, between 09:00 and 22:00, every 30 minutes.<br><br>Parking is guaranteed for all guests in a secure underground park.
-
Pets
- Pets are allowed on request. Charges may be applicable.
Ce que les clients le plus aimé
“Freshly cooked breakfast to order. Great club sandwich for lunch.”
“Staff where helpful and attentive. Very polite. Liked the bath with the TV and being able to control lights from the TV in the bedroom”
“Room clean and tidy and a good size with great shower. Garage and reception staff friendly and helpful.”
“The room was huge! Very specious and comfortable. The bathroom was massive and the shower was fabulous”
“Was not happy with the property and was not happy with how my complaint was dealt with but had no choice but to accept there offer of half refund and a apology. I don’t think that is exceptable considering it was the night after my wedding”
“Nice staff and service. Apparently taxi driver told me cheaper deals elsewhere I paid top money found out people paying cheaper on other sites”
“Staff were very pleasant, welcoming & extremely accommodating. The free courtesy bus to Clapham Junction gives you easy access to the whole of London.”
“The food was lovely and fresh the bed extremely comfy. The staff at the spa very pleasent and very good at there treatments.”
“Spacious room, very helpful staff, comfy bed. We were offered a upgrade as our room wasn't ready. Lovely view and the best part was the jacuzzi!!!”
“Liked that the train station was only a short walk away. The showers were very good and the hotel had spa facilities. Also the convinience of underground parking.”