Royal Park Hotel & SPA
Offres
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Royal Park Hotel & SPA accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All further older children or adults are charged KZT 5000 per night for extra beds.
- The maximum number of extra beds in a room is 1.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- One child under 16 years is charged KZT 3000 per night when using existing beds.
- All children are welcome.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children under 16 years are charged KZT 5000 per night for extra beds.
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Important Notice
- Please note that the spa centre works from 07:00 until 20:00.<br><br>Please note that check-in from 00:00 until 6:00 is possible at surcharge (100% of the daily rate). Check-in from 6:00 until 14:00 costs 50% of the room rate.<br>Late check-out from 12:00 until 18:00 costs 50% of the room rate. Check-out after 18:00 is possible at 100% of the room rate surcharge.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Room was clean and comfortable; warm inside (while -10C outside). Warm water all the time and good water pressure (not always a standard in other hotels)”
“Comfy bed Good water pressure Basic bathroom amenities”
“The room was clean and fully equipped, we were three people there and we got towels and other stuff just for two people, but when we asked them for more, we got everything for third person. We had accommodation with breakfast so nice was that breakfast was from 7 to 10 am. Breakfast contained eggs, cheese, ham, vegetables and also sweets like pancakes, croissants, yoghurt, jams and fruits, drinks like coffee, tea and juice as well. The SPA was fully booked all the time so we didn't have a luck to go there, but We took a massage and it was great. I really recommend to go there.”
“Facilities are ok, location is great, breakfast is satisfactory.”
“Attractive new building in new area of Astana. Nicely furnished room with safe. Ok breakfast. Very nice staff. Not central but good bus access and walking distance to a couple of new restaurants and small stores.”
“First of all, friendly and very helpfull staff (communication in English or Russian). Very good location for people who want to go to Expo. Easy access also to the city centre. Very big and comfy hotel rooms.”
“The hotel is okay for a 1-night stay. Too expensive if booked without discount (had 50% off and that was just worth it). Close to the airport, handy if you you have a very early flight.”
“Breakfast is really bad. I even not go for next days.”
“Croissants were flat, generally breakfast was poor. Systems did not work : room keys and printer. Staff did not speak English. Cabs were late or did not turn up.”
“Comfortable bed with nice pillows. Quiet in the room. Very good breakfast, but my husband loves good coffee and this was only Nescafe. Also, they didn't replenish food so if something was finished that was it. Great location near downtown and Expo. Nice artful exterior. Lovely front desk staff. Good value for the reasonable cost.”