Seehotel Sternen
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Seehotel Sternen accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- 15:00 - 00:00
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Check-out
- 07:00 - 11:00
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Children and beds
- The maximum number of extra beds, cots and children allowed in existing beds is dependent on the room you choose. Please check your selected room for the maximum capacity.
- Children are welcome
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Groups
- When booking more than 4 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note that the hotel has no air-conditioning. Smoking is only permitted on the balconies or on the terrace.<br><br>Please note further that the full amount of reservation has to be paid upon arrival in CHF. Payments in EUR are not accepted.<br><br>If you are travelling with children, please inform the property in advance of their number and age. You can use the special requests box upon booking or contact the property at the contact details stated in your booking confirmation.<br><br>Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.<br><br>Please note that the restaurants and the hotel bar are closed on Sundays from 1 November to 31 March from 18:00, and on Mondays the whole day from 1 October to 30 April. A room service menu is available from 18:00 to 21:30.<br><br>Please also note that the restaurant is closed on 2 January 2018.<br><br>Please note that the reception is closed between midnight and 07:00.<br><br>Please note that check-in after 24:00 is not possible.
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Pets
- Pets are allowed on request. Charges may be applicable.
Ce que les clients le plus aimé
“The staff was lovely at the reception, at the restaurant and the room staff. Very kind and available.”
“I liked the breakfast and the gluten/lactose free options for meals. The staff was extremely friendly, and very helpful.”
“Top notch customer service, great view of the beautiful lake and a feeling as you are at home. What is there not to like? Have stayed here for three times and never disappoints! Great breakfast and dinner too.”
“Wonderful crew, wonderful environment, wonderful view. Everything's very nice.”
“Congratulation to the kitchen staff. The food was really good!”
“I like everything, especially the scenery and the staff of the hotel. Food is very nice.”
“Breakfast was nice- enough to get you started. The tea selections was impressive. Staff were helpful and initiative.”
“- Great breakfast - Nice location, scenic view right from the room - Helpful staff”
“The location is dreamy. On the lake, facing the mountain, with a beautiful balcony. The breakfast is outstanding, the best we have ever had. And to sit outside on the terrace for breakfast is fantastic. The dinner was excellent, great chef. We’ll be back!!”
“Breakfast, lake view, location close to city center of luzern, friendly staff and helpful”