Sheraton Grand London Park Lane
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Sheraton Grand London Park Lane accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
- All older children or adults are charged GBP 60 per person per night for extra beds.
- Free!All children under 12 years stay free of charge when using existing beds.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card – contact the hotel directly for information regarding bank transfers.<br><br>Credit/Debit Card Policy:<br><br>Debit and Credit cards will be authorised at check-in for the amount of your stay, plus an amount to cover incidentals. The authorisation will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.<br><br>Payment Policy:<br><br>Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.<br><br>Cheque: Banker cheques are not accepted. Traveller’s cheques are accepted for payment or exchange. Guest must show valid passport for the transaction.<br><br>Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.<br><br>Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.
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Pets
- Free!Pets are allowed. No extra charges.
Ce que les clients le plus aimé
“Excellent location, many good restaurants nearby, very good hotel bar and excellent breakfast.”
“hotel staff was helpful. location is good cuz hyde park is directly to the right and if you walk to the left you'll reach soho/trafalgar square, another lively area.”
“Beautiful Hotel. Room wasn't ready when we arrived but were offered a free drink in the bar while we waited.”
“Location is so good, green park can be your front yard.”
“The front desk and baggage handlers were great and timely. The bathroom was one of the best I’ve seen.”
“Very accommodating staff made us feel very comfortable. The hotel has a wonderful feel and it's always so nice to come back to. It feels safe. Across the road from beautiful Green Park. Short stroll to Shepherds Market. So central that we could walk to many places and it was only a short taxi ride to most other places we visited. We loved staying here so much.....we came back for another three nights at the end of our holiday!”
“Overall a contemporary, pleasant, well managed and maintained hotel. Great door staff and security. Breakfast is ok, but hotel dining room can't deal at peak periods with tourists bus loads staying at the hotel.”
“Actually i wont pick this hotel anymore , and never recomend to others. I staw in four seasons park lane hotel for the rest 8 nights they are same location but much differ to be honest its not fair to compare four seasons is much better”
“shower was extremely powerful and bathroom was stunning. Unfortunately the light bulb in the shaving mirror didn't work and as with most busy hotels the lifts / elevator are in constant use and can be a tad frustrating waiting around. Luck of the draw I guess.”
“The rooms were beautifully decorated, beds really comfortable, fabulous bathroom. Superb polite staff throughout the whole of the hotel. Excellent location for events in Hyde Park.”