Silken Puerta Madrid
politiques
-
Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
-
Cards accepted at this property
- Silken Puerta Madrid accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
-
Check-in
- From 14:00 hours
-
Check-out
- Until 12:00 hours
-
Children and extra beds
- The maximum number of extra beds in a room is 1.
- All children are welcome.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Any type of extra bed is upon request and needs to be confirmed by management.
- All further older children or adults are charged EUR 35 per night for extra beds.
- Free!All children under 12 years stay free of charge for extra beds.
-
Important Notice
- The hotel’s free transfer service runs to and from Madrid Barajas Airport and the IFEMA Convention Centre and downtown. Please note that the service does not run 24-hours, and must be arranged in advance with the hotel. Please note that this service is only available upon request. There is also a free weekend shuttle service to hotel Silken Puerta America and Puerta de Alcala. Please note that the service is only available upon request and requires prior arrangement with the hotel.<br><br>Please note that both shuttle services are available in a scheduled timetable.<br><br>The hotel's contact details will be provided in your booking confirmation.<br><br>Please note that the hotel pre-authorises credit cards for arrivals after 18:00. Guests arriving after this time and wishing to pay for the stay in cash will have the pre-authorisation refunded to their card.<br><br>When booking more than 10 rooms, different policies and additional supplements may apply.
-
Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Personnel is always helpful and friendly Bar menu is great, very nice food”
“Staff was very helffull with all questions. Cafeteria personnel in the evenings is great.”
“The room and facilities were excellent . The staff on reception were very helpful The bus service to the city centre was very frequent and good value.”
“The room is big, with a big flat screen TV. The beds are large and the mattresses are very comfortable. The bathroom has a tub and a shower. The hotel is located in a quiet part of the city.”
“Great stay in Madrid for a bit cheaper price than similar hotels that are closer to the city centre (taxi to/from airport is around 11-12 euros). Advantage here is though that it's closer to the airport; and easy to get to when arriving late at night. Beds were very comfortable, and we also found the breakfast buffet to be very large and offering a wide range of items. Would definitely stay here again next time in Madrid. Recommended!”
“The coffee is to die for... Loving it,, it just tasted.. right..”
“Staff at reception very kind and helpful, they took a lot of time to solve a problem not created by them.”
“Big comfortable room, Bed was comfortable, nice bathroom”
“Hotel's airport shuttle was very convenient. I liked their breakfast.”
“The hotel room was very nice. The shower was brilliant. The rooftop pool, although a bit small, was very nice. Location was near the metro and a good sized shopping centre. The free ice was a great idea”