Sonesta Hotel Cartagena
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Sonesta Hotel Cartagena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All children are welcome.
- One child under 12 years is charged COP 22000 per night when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- There is no capacity for extra beds in the room.
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Important Notice
- In case of no show according Colombian law "Ley 300 de 1.996. Artículo 65", property will able to charge the 20% of reservation total price, or keep deposit in any case<br><br> Please note special conditions apply for more than 10 reservations. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.<br><br>Please note parking is not available due to road reparations.<br><br>Please note that the breakfast price for children under 11 years old is USD 8.5 plus tax.<br><br>Children older than 12 years of age and additional adults pay COP 105000 + taxes per night.<br><br>Please note that the beach access outdoor pool is under maintenance every Monday or Tuesday after a holiday weekend.<br><br>Please note that the lobby outdoor pool is under maintenance every Tuesday or Wednesday after a holiday weekend.<br><br>Please note that the spa and wellness center are not available on Monday or Tuesday after a holiday weekend.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Staff is friendly and prompt to help you. Room was clean and confortable. Food and drink prices are reasonable compared to those at Cartagena”
“Had everything we needed. Spa, restaurant, pools and a tour booking desk. As much as I'm trying to improve my Spanish, it was helpful that a few people spoke English. People at the front desk as well as other staff were really friendly. ”
“Beautiful room. Friendly, attentive staff. Excellent value for resort style hotel. Right next to kitesurfing schools on Playa Boquilla. Fantastic breakfast and strong wifi throughout. This property has five buildings and the hotel is in the building closest to the road. The beach is less of a scene than Bocagrande and doesn't have the aggressive vending.”
“Great location by the best beach in the city, nice swimming pools and a nice spa (additional charge). Good breakfast buffet and nice view to the beach if your room is in that direction. Big rooms for couples. Nice showers. Very good restaurant.”
“Great food and beautiful views of the Caribbean Sea.”
“Construction going on. Hotel part of apt. complex. Simply not amused”
“Good, location with easy access to the beach. Check in and check where very easy and personal in lobby was very attentive.”
“Nothing in particular Employee behavior is service oriented (polite, frandly and responsive)”
“The staff was very very nice! Elkin was very helpful and friendly!”
“Good location right on the beach, nice pools and good breakfast”