The Alana Surabaya
politiques
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- The Alana Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All children are welcome.
- All further older children or adults are charged IDR 350000 per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children under 6 years are charged IDR 350000 per night for extra beds.
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- All children under 2 years are charged IDR 350000 per night for children's cots/cribs.
- The maximum number of extra beds in a room is 1.
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“Beds with 2 pillows each..very nice touch..love it!”
“Spacious room.and calm enviroment.also good and polite staff”
“The bamboo room slippers. The service, ginger drink and food platter upon check in. The view is also marvellous for the suite! It has windows on two sides of the bed room. View not blocked! Live band in the evening in the lounge. Good old sincere band music.”
“Great interior. Spacious and comfortable. Staff was very welcoming with lots of smiles and energy.Don't go for the high/evening tea. Just get the buffet dinner, which was well worth the money.”
“Comfortable room, great indoor pool, nice afternoon tea, and nicely served breakfast.”
“Excellent food especially for ramadhan sahuur, so much variety food that you wont to miss it to try. No wonder that i do not hesitate to extend my stay for 1 more day here. Very nice front office staff and welcoming security staff.”
“The variance breakfast menu & the aromatic fragrant along the hall.”
“- Hotel stuff hospitality - Clean - good WiFi speed - surrounded with other facilities(malls, restaurants,...etc.)”
“The staffs are friendly and helpful. The bed was comfortable, and i like the spacious bathroom (I was in the suite room)”
“The room is clean and nice. Quiet neighborhood, but not secluded as well.”