The State Hermitage Museum Official Hotel
politiques
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Billing/invoices
- Official invoices (for tax/billing purposes) are available at this property for business travellers.
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- The State Hermitage Museum Official Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All children are welcome.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- All older children or adults are charged RUB 3000 per person per night for extra beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Free!All children under 3 years stay free of charge when using existing beds.
- Any type of extra bed is upon request and needs to be confirmed by management.
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Important Notice
- The hotel offers a free shuttle to the Winter Palace from Tuesday until Sunday. The shuttle departs from the hotel's main entrance at 10:30, 14:00 and 16:00. The return shuttles are at 11:00, 14:45 and 16:45. The shuttle can stop along the route upon request.<br><br>Please note that registration fee for foreign citizens is 250 RUB per person.<br><br>Please note that a deposit is required upon check-in. The sum remaining after usage of extra services is refunded at check-out.<br><br>Please note that guests can visit fitness centre free of charge. Spa centre is available at surcharge of 1500 RUB for 2 hours per person. Children younger than 12 years old are not allowed to visit the spa and wellness centre.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
Ce que les clients le plus aimé
“We loved this hotel from start to finish. The rooms have been superbly renovated. Breakfast was amazing. The staff were all very kind to us. We shall return in the summer! Thank you most sincerely.”
“Beautiful and stylish hotel, we really enjoyed hotel´s atmosphere. Excellent breakfast with sparkling wine and caviar. Spa is super. We will definitely come back!”
“-Welcome drink-room ready from the morning-free upgrade”
“Incredible Beautifully Restored Hotel with Super Attention to all the finer details. The Staff are well trained and are effective and efficient - a wonderful example of excellent customer service. A real treat to stay here with a superb breakfast.”
“The room was wonderfully comfortable and everything was perfectly clean. The staff were quiet friendly and helpful. ”
“The fact they had Soya Milk available for tea and breakfasts...”
“Great location (close to train station, city center - Rubinshteina and others); very comfortable bed; free transit to Hermitage; friendly staff; modern room”
“True 5 star, excellent restaurant, rooms and staff.”
“The check in is not so friendly, and... they take a deposit very large with a system no so clear. In the check out ask for more many for administration fees?????? This is new for me, never a pay administration fees for check out!!!!”
“perfect room, amazing service from the friendly staff and the perfect breakfast. Spa was also very very good with very helpful staff - also the little extras like hermes toiletries, the bowl of fruit in the room, and once a member of staff knocked on the door in the afternoon and gave us macaroons and chocolates - amazing”